At MAVROS, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy.

How to Return an Item:

  • Contact our customer service team at mail-support@mavrosbd.com or cell- 01777165967 within 2  days of receiving your order to initiate the return process.
  • Provide your order number and reason for return.
  • Our team will provide you with a return shipping label and instructions on how to ship the item back to us.
  • Once we receive the returned item, we will inspect it and process your refund within 3 business days.

Return Policy Details:

  • Items must be returned in their original condition and packaging, with all tags and labels attached.
  • We cannot accept returns on items that have been used, washed, or altered in any way.
  • The customer is responsible for all shipping costs associated with returning the item, unless the item received was defective or incorrect.
  • Refunds will be issued in the same form of payment used for the original purchase.
  • Shipping charges are non-refundable.

Exchange:

 If you would like to exchange an item, please keep the previous cap in it’s original condition and dm us on Facebook. The exchange charge for outside Dhaka is 90 BDT and for inside Dhaka is 70 BDT .This amount will add up with the subtotal amount of your new exchanged items.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact our customer service team immediately to initiate the return process. We will provide you with a return shipping label and instructions on how to return the item for a replacement or refund

If you have any questions or concerns regarding our return policy, please contact us at mavroswearbd@gmail.com . We are here to help and are committed to providing you with a positive shopping experience.

This Privacy Policy describes how mavrosbd.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at mavroswearbd@gmail.com or call us at 01942604778 or by mail using the details provided below:

OFFICE ADDRESS-Jamtola , New Chashara ,Narayanganj-1400

Email- suppport@mavrosbd.com